FAQs
Quick Answers to
Common Questions.
Have questions about our services, pricing or how we work? We've answered some of the most common ones below.
What services does FirstGen Pro VAs offer?
We offer website design, business systems and CRM setup, AI and workflow automation, business launch essentials, marketing communication and ongoing administrative support.
Do you only work with established businesses?
No. We work with businesses at different stages, including entrepreneurs just getting started, established companies and growing teams.
Do you offer one-time projects or ongoing support?
Both. You can hire us for a defined project, such as a website or CRM setup, or choose a recurring support plan for ongoing assistance.
How much do your services cost?
Pricing depends on the service and scope. Standard promotional flyers start at $20, website packages start at $650 and on-demand business support is $15 per hour. Additional packages and services are listed on our Pricing page.
Do you work with international clients?
Yes. Our services are delivered remotely, allowing us to work with clients in different locations.
What website platform do you use?
Our primary website design platform is Squarespace. Other website requirements can be discussed during a consultation.
Can you help with an existing website?
Yes. We offer website redesigns, content updates and selected integrations for existing websites, depending on the platform and project requirements.
Can you help organize our CRM?
Yes. We provide CRM setup, cleanup, database organization, workflow configuration and ongoing CRM maintenance.
Do you provide AI and automation services?
Yes. We help identify suitable opportunities to simplify repetitive business tasks using AI tools, software integrations and workflow automation.
How do I get started?
Book a free discovery call or submit an inquiry through our Contact page. We'll discuss your requirements and recommend an appropriate next step.
Do you offer custom packages?
Yes. If your needs don't fit one of our standard packages, we can prepare a custom proposal based on your project requirements.
Are software subscriptions included?
No. Unless specifically stated in your proposal, third-party subscriptions, domain fees and paid integrations are billed separately.
How are payments handled?
Payment terms depend on the service. Project-based work generally requires a deposit, while recurring support plans are billed in advance according to the agreed billing cycle.
Can I upgrade my support package?
Yes. You can request a different level of support, subject to availability and an updated service agreement.
Do you provide training or handover documents?
Training and handover support are available for selected services. The exact deliverables depend on the package or agreed project scope.
Still Have Questions?
We're happy to help you find the right solution.
